Terms and Conditions

Effective Date: 28.01.2026

Welcome to friendlyorm.com, operated under the brand QuinnBet (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. These terms govern your use of our online casino platform and all related services provided to users in Ireland and other jurisdictions where we operate.

1. Types of Data Collected

When you register an account or use our services, we collect various types of information to provide you with a secure and enjoyable gaming experience. The data we collect includes but is not limited to:

Personal identification information (name, date of birth, address, email address, telephone number)
Financial information (payment card details, bank account information, transaction history)
Account credentials (username, password, security questions)
Gaming activity and preferences (games played, bets placed, winnings and losses)
Technical data (IP address, browser type, device information, operating system)
Communication records (customer support interactions, emails, chat logs)
Verification documents (proof of identity, proof of address, source of funds documentation)

2. Purposes of Processing

We process your personal data for specific lawful purposes related to the operation of our online casino services. These purposes include:

Creating and managing your user account
Processing deposits, withdrawals, and other financial transactions
Providing customer support and responding to inquiries
Verifying your identity and age in compliance with legal requirements
Preventing fraud, money laundering, and other illegal activities
Ensuring responsible gambling and implementing self-exclusion measures
Complying with regulatory obligations and licensing requirements in Ireland
Improving our services and developing new features
Sending you promotional communications (with your consent where required)
Maintaining security and integrity of our platform

3. Sharing with Third Parties

We may share your personal information with carefully selected third parties who assist us in operating our business and providing our services. We ensure that all third parties are bound by confidentiality obligations and data protection requirements. We may share your data with:

Payment processing providers to facilitate deposits and withdrawals
Identity verification services to comply with Know Your Customer (KYC) requirements
Gaming software providers and platform partners
Regulatory authorities and licensing bodies in Ireland and other jurisdictions
Legal and professional advisors (solicitors, accountants, auditors)
Fraud prevention agencies and security service providers
Marketing and analytics service providers (with your consent)
Law enforcement agencies where required by law

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your user experience and improve our services. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use the following types of cookies:

Essential cookies necessary for the website to function properly
Performance cookies that collect information about how you use our site
Functionality cookies that remember your preferences and settings
Targeting cookies used to deliver relevant advertisements
Analytics cookies to understand user behavior and improve our services

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

5. Data Security

We take the security of your personal information extremely seriously and implement robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our security measures include:

Encryption of sensitive data using industry-standard SSL/TLS technology
Secure servers protected by firewalls and intrusion detection systems
Regular security audits and vulnerability assessments
Strict access controls limiting employee access to personal data
Secure payment processing compliant with PCI DSS standards
Regular backup procedures to prevent data loss
Employee training on data protection and security best practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and regulatory obligations. Our retention periods vary depending on the type of information:

Account information is retained for the duration of your account and for a minimum of six years after account closure, as required by Irish gambling and anti-money laundering regulations
Financial transaction records are kept for at least six years to comply with tax and financial reporting requirements
Marketing communications records are retained until you withdraw consent or for a reasonable period thereafter
CCTV and security logs are typically retained for shorter periods unless needed for investigations
Self-exclusion records are retained permanently to ensure effective implementation of responsible gambling measures

7. User Rights

Under Irish and European data protection law, you have several rights regarding your personal information. These rights include:

The right to access your personal data and obtain a copy of the information we hold about you
The right to rectification of inaccurate or incomplete personal data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict processing of your personal data
The right to data portability, allowing you to receive your data in a structured format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with the Data Protection Commission of Ireland

To exercise any of these rights, please contact us using the details provided in Section 10.

8. External Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by QuinnBet. We are not responsible for the content, privacy practices, or terms of use of any external sites. When you click on third-party links, you leave our website and are subject to the terms and policies of those external sites. We recommend that you review the privacy policies and terms of conditions of any third-party websites you visit. The inclusion of any link does not imply our endorsement of the linked site or any association with its operators.

9. Changes to Terms

We reserve the right to modify, update, or replace these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you by:

Posting the updated terms on our website with a new effective date
Sending an email notification to your registered email address
Displaying a prominent notice on our website or within your account

Your continued use of our services after any changes to these terms constitutes your acceptance of the revised Terms and Conditions. We encourage you to review this page periodically to stay informed about how we are protecting your information and what terms govern your use of our services. If you do not agree with any modifications, you must discontinue use of our services.

10. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, your personal data, or our services, please do not hesitate to contact us through the following channels:

Email: [email protected]

Site web: friendlyorm.com