Privacy Policy

Effective date: 28.01.2026

This Privacy Policy explains how the website friendlyorm.com, operated under the brand QuinnBet (“we/us/our”), collects, uses, stores, and protects your personal data when you access or use our online casino services. By continuing to browse or use this site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Types of Data Collected

We collect various types of personal data to provide you with our services and ensure compliance with applicable laws and regulations. The types of data we may collect include:

Personal identification information such as your full name, date of birth, and gender
Contact details including email address, telephone number, and postal address
Account credentials such as username and encrypted password
Financial information including payment card details, bank account information, and transaction history
Identification documents for verification purposes, such as passport or driving licence copies
Technical data including IP address, browser type, device information, and operating system
Usage data such as pages visited, game preferences, betting patterns, and session duration
Communication records including correspondence with our customer support team

2. Purposes of Processing

We process your personal data for specific, legitimate purposes in connection with our services and legal obligations. These purposes include:

Creating and managing your player account
Processing deposits, withdrawals, and other financial transactions
Providing customer support and responding to your enquiries
Verifying your identity and age to comply with gambling regulations in Ireland
Preventing fraud, money laundering, and other illegal activities
Complying with legal and regulatory obligations, including those imposed by the Revenue Commissioners and gambling authorities
Sending you service-related communications and, where you have consented, promotional materials
Analysing and improving our website, services, and user experience
Enforcing our Terms and Conditions and protecting our legitimate business interests

3. Disclosure and Sharing with Third Parties

We may share your personal data with selected third parties who assist us in operating our business and providing our services. We ensure that any third parties we engage are bound by appropriate confidentiality and data protection obligations. We may disclose your data to:

Payment processors and financial institutions to facilitate transactions
Identity verification and fraud prevention service providers
IT service providers, hosting companies, and technical support partners
Marketing and analytics service providers, where you have consented to receive marketing communications
Professional advisers including lawyers, accountants, and auditors
Regulatory authorities, law enforcement agencies, and government bodies when required by law
Third parties in the event of a business transfer, merger, or acquisition

We do not sell your personal data to third parties for their own marketing purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. Cookies are small text files placed on your device that allow us to recognise you and remember your preferences. The types of cookies we use include:

Strictly necessary cookies that are essential for the website to function properly
Performance cookies that collect information about how visitors use our site
Functionality cookies that remember your choices and preferences
Targeting or advertising cookies that deliver relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and limit your access to some features.

5. Security Measures

We are committed to protecting your personal data and have implemented appropriate technical and organisational security measures to safeguard it against unauthorised access, loss, misuse, alteration, or destruction. Our security measures include:

Encryption of sensitive data during transmission using SSL/TLS protocols
Secure storage of personal data on protected servers with restricted access
Regular security assessments and vulnerability testing
Employee training on data protection and confidentiality obligations
Access controls ensuring that only authorised personnel can access your data on a need-to-know basis
Monitoring systems to detect and respond to potential security incidents

Whilst we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention period varies depending on the type of data and the purpose for which it is processed:

Account information and transaction records are retained for at least six years following account closure to comply with Irish tax and anti-money laundering regulations
Identity verification documents are retained in accordance with gambling licence requirements
Marketing communications data is retained until you withdraw your consent or we no longer have a legitimate interest
Technical and usage data is typically retained for a shorter period unless required for security or analytical purposes

Once the retention period expires, we will securely delete or anonymise your personal data in accordance with our data retention and disposal procedures.

7. User Rights Regarding Personal Data

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (Ireland), you have certain rights regarding your personal data:

The right to access your personal data and obtain a copy of the information we hold about you
The right to rectification of inaccurate or incomplete personal data
The right to erasure (the “right to be forgotten”) in certain circumstances, subject to legal retention obligations
The right to restrict processing of your personal data in specific situations
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent at any time, where processing is based on consent
The right to lodge a complaint with the Data Protection Commission in Ireland if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to friendlyorm.com and does not extend to any external sites. We are not responsible for the privacy practices, content, or security of third-party websites. When you click on a link to leave our site, we encourage you to read the privacy policy of every website you visit, as their data collection and processing practices may differ from ours. Accessing third-party websites is at your own risk, and we disclaim any liability for your interactions with such sites.

9. Updates to the Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this page and may notify you through email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should cease using our services and contact us to close your account.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise any of your rights under data protection law, please contact us using the following details:

Email: [email protected]

Site web: friendlyorm.com